FAQ

Our clients are made up of men who take care and charge of their appearance, and understand the value as well as the importance of refining and maintaining it.

Our helpful Refiners will be on hand to guide you every step of the way, from selecting your treatment/session to advising you what works best for you. Before and after your experience, you are welcome to make full use of our facilities including shower rooms and lounge. Products and equipment used at the Refinery are of premium standards so you can rest assure the quality and value for money you are receiving.

Men’s Refinery offers introductory packages for first timers for you to truly understand and evaluate your needs and also your body’s response to our treatments, services and programs.

For cases such as this that require longer-term solutions, we recommend you take our bigger packages as it will be more value for money in the long run.

The extraction process may hurt just a little. Alternatively, you can opt to forgo the process.

Please do arrive fifteen minutes before your treatment time. This will also ensure you get most out of your treatment. Some packages allow access to the steam and sauna rooms, so arriving early will allow you to make use of the facilities and shower before your treatment.

Please only park at designated carparks around the Refinery. There is a shuttle bus service should you park in the corporate buildings behind the Refinery. For more information, please see link here:

http://www.damansarauptown.com/2011/08/damansara-uptown-shuttle-bus.html

Our Refiners will do a 15 minute consult at the first consultation to make sure the client doesn't have any pre-existing conditions that would prevent them from enjoying the treatment. Inform your Refiner of any body, mental or skin ‘imbalances’ such as allergies, medications that may affect your skin, torn ligaments, claustrophobic etc. Your Refiner will then customize your service accordingly.

Drink plenty of water prior to and after all treatments. Avoid the consumption of alcohol on the day of a treatment. Food should be consumed at least one to two hours before a treatment. If exercising or using the steam room or sauna, drink a minimal of one glass for every fifteen minutes within.

Please be clean-shaven on the day as products used during facials can better absorb into pores. Skin analysis can also be carried out without hindrance.

We accept various type of payment methods for our clients for smooth transactions. We accept cash Malaysian Ringgit (RM) only, major credit cards  ( Visa, Mastercard, Amex) bank transfer via CIMB and we also accept Maybank Debit card. For those who would like to use EPP payments, we are currently using Maybank EPP Payments. All services are to be paid in full and up front.

Bank Transfer

Bank Name: CIMB Bank 

Account Name: Mens Derma Spa Sdn Bhd

Account Number: 8600284955

After you had banked in your online payment, please scan/upload your Bank Transfer slip details and quote (Men's Refinery Online Payment) and the grooming services that you had purchased and email us at info@mensrefinery.com.my or call us at 03-7731 9339 to inform us on your online purchase.

If you have access to online banking (CIMB Clicks, Maybank2U, etc) we strongly recommend using Online Banking (Direct Debit) for instant payment and processing. Please quote (Men's Refinery online payment) when you make your online payment.

After you had transferred the amount, please scan/upload your Bank Transfer slip details and quote (Men's Refinery Online Payment) and the grooming services that you had purchased and email us at info@mensrefinery.com.my or call us at 03-7731 9339 to inform us on your online purchase.

After we had received your proof of payment within 24 hours, we will email you our copy of official receipt and we will contact you to confirm your appointment.